Joseph A. Michelli

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.

His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author.

His books include The Starbucks Experience, The New Gold Standard, Prescription for Excellence and The Airbnb Way. He has been named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus and was named the recipient of the 2023 Impact on the Customer Experience (CX) Profession Award by the Global Customer Experience Professional Association.

Books by Joseph A. Michelli