Beat Gender Biasby Karen Morleyprovides practical direction and hope, fuelled by the reality that inclusion is better for everyone; humans and business. The world is rapidly changing so we must all change too and this is the handbook to make it happen.
Your value as an author hasn't changed in the COVID-19 environment, but your delivery needs to be different. A virtual book launch is an excellent way to promote your book. Online book launches are easy to host and provide powerful marketing opportunities.
As a publisher, I'm often approached by authors who seek my advice about publishing their books. In these initial conversations, I always mention these four non-negotiables that are essential for a business book to be a success.
Have you ever wondered how it feels to write a book? And how does an author manage the fear and pressure that surrounds the publishing process? Find out in this video chat between Kelly Irving and Michelle Sales.
In this digital era, do humans or robots provide better customer service and what is more valued by businesses and brands? Using Creating a Customer Service Mindset by Jaquie Scammell, we discuss the benefits of face-to-face human interaction for building customer satisfaction.