Jaquie Scamell writes for Australian Financial Review

Jaquie Scammell, author of Creating a Customer Service Mindset, has written an insightful opinion piece for the Australian Financial Review. 

In the article, published on 19 July 2018, Jaquie shares her customer relations expertise on the topic 'Why self-service is costing businesses money'.

Read Jaquie's opinion piece here. To find out more about Jaquie's work, visit her author page or pick up a copy of Creating a Customer Service Mindset from our online bookshop.

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